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Return Policy

You have the right to revoke your order up to 14 days without giving any reason. This revocation term expires 14 days after the date you take possession of the goods.

How does it work?

First of all, we request that you fill in the online return form. As soon as we receive your form in good order, you will be notified by us for further instructions. Once you have received confirmation from us, you may return the product or let us pick it up ourselves. If possible, we would like to ask you to return the product in the original packaging. Otherwise, we would like you to pack it as good as possible.

If you do not want to use the online return form, there is the possibility to print the sample form for revocation, fill it in and send it to us along with the return.

You may also return the product to our distribution center:
Haverkamp 11
6051 AC Maasbracht

Consequences of revocation

If you revoke your order you will receive all payments you have made up to that moment, including delivery costs, as soon as possible and in anyway not later than 14 days after we have been notified of your revocation. We can wait with the refund until we have received the returned product or you can prove that you returned the product.

You have to send or deliver the product back to us not later than 14 days after you decided to revoke. The direct cost of returning is at your expense.

You are solely responsible for the impairment of the products resulting from the use of the products beyond what is necessary to determine the features and operation.

Questions

For questions, please contact us:
Valkenpower BV – Distribution center
Haverkamp 11
6051AC Maasbracht, The Netherlands
tel.: 0031 475 463596
fax: 0031 475 465027
info@valkenpower.com